Netflix has recently created a love/hate relationship with their customers. After announcing they would soon become two companies, Qwikster for DVD’s and Netflix for streaming videos, they changed their mind again to opt out of the split. We agree with the decision for Netfilx to remain one company to meet all our entertainment needs. Watching their business decisions over the last month has given us an opportunity to learn great lessons in parenting.
1. Think about it! Its common sense how important big decisions are in the course of parenting. We need to do our best to think of all the “what ifs”. And answer all the “whys” to define all the reasons behind making a big parenting decision.
2. Be consistent! Netflix had a good thing going, but in their quest for something else – we’re still trying to figure that part out – they upset their customers and lost their loyalty. Inconsistency is ineffective in developing a positive parent-child relationship. Establish your parenting strategy & rhythm and then stick to it! You will decrease the amount of large battles if you will address the small ones…consistently!
3. Do PR! Parents and large corporations alike make mistakes. Unlike a customer who can flee at any moment, our kids are stuck with us! Remember Netflix next time you make a parenting mistake. Get back on track. Ask for forgiveness. Re-establish relationship. It is a powerful truth for us to admit we made a mistake and ask for forgiveness. Often times 5 of the most powerful words your kids can hear you say are “will you please forgive me?”
*What other insights can we gain in parenting from the recent decisions made by Netflix?